Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and additional payment methods available at checkout including Shop Pay.

Can I modify or cancel my order after placing it?
Orders are processed quickly. Please contact us immediately at checkout confirmation if you need to make changes. We cannot guarantee modifications once an order is submitted.

Will I receive an order confirmation?
Yes — a confirmation email is sent immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.

Shipping

How long will my order take to arrive?
Shipping timelines vary by product and supplier. Each product page will include estimated fulfillment and delivery timeframes where available. You will receive a tracking notification once your order ships.

Do you ship internationally?
We currently ship within the United States. International shipping availability may vary by product. Please contact us for inquiries.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time.

Returns & Exchanges

What is your return policy?
Return eligibility and timelines vary by product and supplier. Please contact us within 7 days of delivery to initiate a return request. Items must be unworn, unwashed, and in original condition with tags attached.

Are any items final sale?
Certain items — including intimates, swimwear, and select La Maison pieces — may be marked as final sale and are not eligible for return. This will be noted on the product page.

How do I start a return?
Email us at the contact address listed on our Contact page with your order number and reason for return. Our team will respond within 2 business days.

Our Collections

What is the difference between Lifestyle, Premium, and La Maison?
Our boutique is organized into three tiers to serve every dimension of your style:

Lifestyle — Elevated everyday essentials. Accessible luxury for your daily wardrobe.
Premium — Curated designer and branded pieces for elevated occasions and refined taste.
La Maison — Our luxury house. Authenticated, rare, and investment-worthy fashion for the truly discerning.

Do you carry sizes for the whole family?
Yes! Davinia Jade's Boutique carries women's, men's, and children's fashion across our collections. Please refer to our Size Guide for detailed measurements.